Refund policy

At NUDE Cacao, we want your first ritual to be one you love.

 

The First Cup Promise: if you're not happy with your first order, email us within 14 days of delivery and we'll refund you in full — no need to send the block back. One claim per customer, first order only.

 

Returns: because cacao is a perishable food, we can't accept returns of opened or used product for health and safety reasons.

 

Damaged or incorrect orders: please inspect your order on arrival. If it arrives crushed or broken, or is the wrong or a missing item, email hello@nude-cacao.com within 72 hours of delivery with a photo and we'll send a replacement or store credit.

 

A note on melting: pure cacao keeps its natural cacao butter, so the block can soften or change shape in transit, especially in warm weather. This is normal, doesn't affect quality or safety, and is not a defect — softened or melted product isn't eligible for a refund or replacement. Pop it in the fridge to firm it back up.

 

How to reach us: email hello@nude-cacao.com with your order number and we'll take care of you, usually within 1–2 business days. Refunds, where they apply, go to your original payment method and can take 5–10 business days to appear.