Refund policy

Returns & order issues

NUDE is a food product, so we do not accept change-of-mind returns or exchanges, including unopened bars.

Damaged, incorrect or incomplete orders

If your order arrives damaged, incorrect or incomplete, please email hello@nude-cacao.com within 72 hours of delivery with your order number and photos of the product and packaging. Keep the packaging while we review the issue. For a confirmed problem, we will arrange a replacement or refund for the affected item. If a replacement is unavailable, we will refund it. Please do not send food back unless we ask you to.

Warm-weather delivery

Cacao can soften in heat or develop surface bloom. Cosmetic changes alone are not covered when the packaging remains intact and the product is otherwise usable. If the bar has leaked, its seal is damaged, or it is unusable, please contact us so we can help.

Missing parcels

If your parcel has not arrived, email us with your order number so we can investigate with the carrier. If it is confirmed lost in transit, we will arrange a replacement or refund.

Refunds

When an entire order is confirmed lost in transit or unusable because it arrived damaged, a refund includes the original standard shipping charge. Refunds are issued to the original payment method. Any refund of an expedited-shipping upgrade will depend on the circumstances and applicable rights.

Changes & cancellations

Need to change or cancel an order? Contact us immediately. We will try to help, but changes may not be possible after warehouse processing begins.

This policy does not limit any rights you have under applicable consumer law.